Frequently Asked Questions

Frequently Asked Questions

Q: How do I make an appointment with Frank?

A: Please call (904) 410-6324 and leave a message with Frank.  He will return your call.  It will take 10 to 15 minutes to get some basic information from you such as the reason you wish to see Frank and the type of insurance coverage you carry.   Please be advised that you still must call personally to set up your initial appointment.  This is necessary to safeguard your privacy!  Please complete the new patient paperwork which can be downloaded to your computer.  Bring the forms with you on the day of the initial appointment.

Q: Can my insurance be billed for services?

A: Frank is a provider for most HMO and PPO plans.  If you have mental health coverage, his office will bill the insurance company for you.  The part you are responsible for is called the co-pay.  Certain PPO plans carry a deductible which is also your financial responsibility. Payment is expected at the time of service.  Depending on your plan, you may have to contact your insurance company to obtain an authorization number before seeing Frank.  The Office Manager can assist you with any questions about your particular policy.

Q: What can I expect from my first appointment with Frank?

A: The initial appointment is about getting to know you or your child.  Frank will ask questions about your symptoms, the length and duration of your concern, and the reason for the appointment.  To better understand you, Frank will inquire about the past and look into your family, relational, medical, social and occupational histories.   Sometimes it takes more than one visit to get all of this information.  Once a thorough history is taken, a treatment plan will be discussed with you.  This is also where you get to decide on your goals, or what you wish to gain from counseling.   All appointments are 45 minutes in length, unless special arrangements are made.  Discover more frequently asked questions by clicking on this link : What can I expect from counseling?

Q: Should I bring my spouse or significant other to the first appointment?

A: This is your choice.  Some folks want complete privacy while others desire the support and involvement of their loved one.  As counseling proceeds, Frank may ask to meet with your significant other or family member(s).  However, as always, this is done only with your permission.

Q: Can my counseling records be released to anyone without my knowledge?

A: No. Records cannot be released without your written consent.  By law, Frank cannot communicate with anyone unless you give permission.  This is done to protect your privacy.  Please be advised that there are certain exceptions.  We may have to release information about you if you threaten to harm yourself and/or others.  This is done for your protection. He must also comply with any judge’s order.  It is also necessary for your insurance company to have some basic information about you like the diagnosis.

Q: For how many sessions will I be seen?

A: That depends.  Some folks stay in counseling briefly.  Others have many goals in mind for their work. There are even those who return to see Frank for a “tune-up”.  Whatever the situation may be, Frank views counseling as a process for helping folks to find solutions to their concerns: counseling ought to be practical and helpful.  How far you go with it is your choice.  Regardless, Frank wants you to have the best experience possible.

Q: What if I need medication?

A: Sometimes a person needs additional help with their symptoms.  If it has become difficult for you to work, get the proper rest from sleep, manage your relationships, or if depression and anxiety have negatively impacted your thinking, appetite, and energy, Frank can help you arrange a medication management consult with a psychiatrist or an advanced registered nurse practitioner.  These are folks who specialize in treating your symptoms through medication.

Q: Can Frank be reached after business hours?

A: Most folks find that knowing they have someone to talk to is comforting and reassuring. However, there are those occasions when extra support is needed.  Frank encourages his clients to be independent, but he is available after hours through the Answering Service. There is no special number to remember.  Just dial the office phone number.  Please note that the Answering Service cannot help you with scheduling appointments.  This must be handled during normal business hours.  If the call is about a medical emergency, hang up immediately and dial 911 for police assistance.

Q: Will Frank communicate with the doctor who referred me?

A: Communication is essential to good treatment results.  Frank encourages this process. With your permission, Frank will send a summary letter to your doctor describing the treatment plan and any recommendations.  He can also speak with your doctor by telephone.

Q: Is Frank available for consultations with other professionals on my behalf inside or outside of his office?

A: Yes. Counselors like Frank realize that it becomes necessary from time-to-time to meet personally with other professionals who are involved with his clients.  You should know, however, that this service is not covered by insurance.  A cash payment arrangement will need to be discussed with Frank.

Q: What if I live out of the area and can’t get to the office? Are telephone appointments available?

A: This is an area that Frank is currently researching.   For now, most appointments are done face-to-face with individuals who live within proximity of Frank’s offices. Frank will post an update on his website if this policy changes.

Q: What are Frank’s responsibilities toward me as a client?

A: Frank’s duty is to practice within the laws that govern Mental Health Counselors in the State of Florida, as stipulated in Chapter 491 of the Florida State Statutes, relating to professions and occupations.  Frank promises to continue his training and to keep up to date with advancing scientific information concerning counseling process and procedures.

Frank Morelli, M.A.
Licensed Mental Health Counselor

Email Frank

501 STATE ROAD 13 •Saint Johns, FL 32259
PHONE: 904-410-6324 • FAX: 855-823-3434
Serving the mental health needs of Northeast Florida including Jacksonville, Saint Augustine and Orange Park