Q: How do I make an appointment with Frank?
A: Please call (904) 410-6324 to schedule your initial appointment. He will return the call. It will take 10 to 15 minutes to get some basic information from you such as the reason you wish to see Frank, and the type of insurance coverage you carry. Please complete the Patient Forms. Bring these forms with you on the day of your initial appointment.
Q: Can my insurance be billed for services?
A: Frank is credentialed with most HMO and PPO plans. If you have mental health coverage, his office will bill the insurance company for you. The part you are responsible for is called the co-pay. Certain PPO plans carry a deductible which is also your financial responsibility. Payment is expected at the time of service. Depending on your plan, you may have to contact your insurance company to obtain an authorization number before seeing Frank.
Q: What can I expect from my first appointment with Frank?
A: The initial appointment is about getting to know you or your child. Frank will ask about the reason for your appointment. To get to know you, Frank will inquire about the past and consider your family, relational, medical, social, and occupational histories. More than one session is sometimes required to get all information. Once the history is completed, a treatment plan will be discussed with you. This where you get to discuss your goals and what you hope to gain from counseling. All appointments are 45 minutes in length, unless special arrangements are made.
Q: Should I bring my spouse or significant other to the first appointment?
A: Sure. Some folks desire the support and involvement of their loved ones. Others want complete privacy. Frank may ask to meet with your significant other or family member at some point. This is done only with your permission, of course.
Q: Can my counseling records be released to anyone without my knowledge?
A: No. Records cannot be released without your written consent. By law, Frank cannot communicate with anyone unless you give permission. This is done to protect your privacy. Please be advised that there are certain exceptions. Frank may have to release information about you if you threaten to harm yourself and/or others. This is done for your protection. He must also comply with any judge’s order. It is also necessary for your insurance company to have some basic information about you like the diagnosis.
Q: For how many sessions will I be seen?
A: That depends. Some folks stay in counseling briefly. Others have several goals in mind for their work. Still others return to see Frank for a “tune-up”. Whatever the situation, Frank views counseling as a process for helping folks to find solutions to their concerns: counseling ought to be practical and helpful. How far you go is your choice. The objective should be to have the best experience possible.
Q: What if I need medication?
A: Should you have difficult staying at work, getting the proper rest from sleep, managing your relationships, or if depression and anxiety negatively impact your thinking and behavior, Frank can help you arrange a medication consult with a psychiatrist or an advanced registered nurse practitioner. These folks specialize in treating your symptoms with medication.
Q: Can Frank be reached after business hours?
A: Frank encourages his clients to be independent, but sometimes extra support is necessary. He can be reached after business hours for routine concerns. Just dial the office phone number and follow the prompts. You can also leave messages about appointments and questions concerning treatment. Please dial 911 for medical emergencies.
Q: Will Frank communicate with the doctor who referred me?
A: Communication is essential to good treatment. Frank encourages it. With your permission, he can send records to your doctor describing the treatment plan and any recommendations. He can also speak with your doctor by telephone.
Q: Is Frank available for consultations with other professionals on my behalf outside of his office?
A: Yes. Frank realizes that it is helpful to meet personally on occasion with other professionals who are involved with his clients. Some of these services are not reimbursed by insurance companied. A cash payment arrangement will need to be discussed with Frank.
Q: What if I live out of the area and can’t get to the office? Are telephone appointments available?
A: Most appointments are handled face-to-face with individuals who live within proximity of Frank’s offices. Frank is investigating the possibility of becoming a credentialed distance counselor using an secure Internet portal.
Q: What are Frank’s responsibilities toward me as a client?
A: Frank’s duty is to practice within the laws that govern Mental Health Counselors in the State of Florida, as stipulated in Chapter 491 of the Florida State Statutes, relating to professions and occupations. Frank promises to continue his training to keep up to date with advancing scientific information concerning counseling process and procedures.